Steve Randolph
Steve initiates and leads client engagements across a broad spectrum of needs, from business strategy to technology roadmaps. As a wealth executive throughout his career, he was recognized as an effective change agent and was called upon to lead business strategy and technology and operational transformations. Over his 14 years as a consultant Steve has enjoyed bringing these skills to help clients chart the best pathways for success while navigating the challenges of execution. Prior to consulting, Steve held senior management positions running wealth business units as well as technology and operational groups for firms including Truist Bank, MassMutual and Reliance Trust Company. He and his family live in the Hudson Valley area north of New York City, where he enjoys cycling, painting, golf, and travel.
- Oakbrook Solutions
- Truist Bank
- MassMutual
- Reliance Trust Company
What are 3 words that describe how you do your job?
Curiosity – seeking to understand the people and culture of the firm and what factors contribute to its success and its challenges; Focus – identify and stay centered on what is really important; and Integrity – recognize truth, be realistic, lean into hard conversations.
What excites you most about the wealthtech industry right now?
Recently I realized that over my 40-year career there are times when the focus in our industry seems to be the “same old, same old” but with updated buzzwords. Then something new and really impactful emerges and there are real opportunities to move a firm forward using technology. Today I’m excited that the price point for impactful technology has reached a level that is within reach of smaller wealth management firms, particularly those that are growing. Real opportunities exist with tools to help advisors proactively deliver personalized service – this is where we should be investing to improve the client experience.
Who or what inspires you in your job?
I’m most inspired by the courage I see among clients who are not afraid to compete head-to-head against larger and better-resourced firms. Those who are constantly questioning conventional wisdom and not assuming they know everything about what clients want and need from them as advisors.
Steve Randolph
Steve initiates and leads client engagements across a broad spectrum of needs, from business strategy to technology roadmaps. As a wealth executive throughout his career, he was recognized as an effective change agent and was called upon to lead business strategy and technology and operational transformations. Over his 14 years as a consultant Steve has enjoyed bringing these skills to help clients chart the best pathways for success while navigating the challenges of execution. Prior to consulting, Steve held senior management positions running wealth business units as well as technology and operational groups for firms including Truist Bank, MassMutual and Reliance Trust Company. He and his family live in the Hudson Valley area north of New York City, where he enjoys cycling, painting, golf, and travel.
- Oakbrook Solutions
- Truist Bank
- MassMutual
- Reliance Trust Company
What are 3 words that describe how you do your job?
Curiosity – seeking to understand the people and culture of the firm and what factors contribute to its success and its challenges; Focus – identify and stay centered on what is really important; and Integrity – recognize truth, be realistic, lean into hard conversations.
What excites you most about the wealthtech industry right now?
Recently I realized that over my 40-year career there are times when the focus in our industry seems to be the “same old, same old” but with updated buzzwords. Then something new and really impactful emerges and there are real opportunities to move a firm forward using technology. Today I’m excited that the price point for impactful technology has reached a level that is within reach of smaller wealth management firms, particularly those that are growing. Real opportunities exist with tools to help advisors proactively deliver personalized service – this is where we should be investing to improve the client experience.
Who or what inspires you in your job?
I’m most inspired by the courage I see among clients who are not afraid to compete head-to-head against larger and better-resourced firms. Those who are constantly questioning conventional wisdom and not assuming they know everything about what clients want and need from them as advisors.
